Crisis Management

What is the Background?

No business operates without pain. Regardless of industry, sector, or company, organizations experience problems, both chronic and unexpected, that can turn into crises. Very often, a manager's response to crisis is panic. Emotional stress accompanying the crisis inhibits reflection, creativity and sound judgment. Patience is at a premium and money needed to address the issue is often lacking.

Crises are pivotal moments that demand immediate action and urgent results. The swift response must incorporate: objective assessment of possible causes; evaluations of options to solve the issue; and the plan of action to address the problem.

LIM's Crisis Management Workshop provides organizations with a focused, swift and powerful process for managing the crisis. It allows individuals to slow down, reflect, think, feel, and together, create a solution that endures.

Depending upon the crisis and on the make-up of the team involved, the Crisis Management Workshop requires from 1 to 2 days' duration. During the workshop, LIM Learning Coaches will help participants to resolve both the issue in question, and to learn techniques and processes for solving other problems in future. Our Action Reflection Learning approach allows people to learn a problem-solving approach while they resolve their crisis. We call this "Earning while Learning".

What are the Outcomes?

By the end of the workshop, the team or task force will have:

1. Designed a solution for the crisis, and established an action plan with clear next steps, assignments of responsibilities, and a time line for the action

2. Demonstrated understanding and use of the Power Planning Process, a powerful creative tool

3. Evolved new ways of using time, and of encouraging individual creativity that will benefit them as colleagues in the future--crisis or no crisis

4. Developed more effective work processes and improved intra-team communication

Who will benefit?

• Members of a work team or task force facing problems of crisis proportions

• The department(s) involved in the task of resolving the crisis

How is this Program designed?

All Crisis Management Workshops contain these basic design elements:

• A summary of causes for the crisis gathered through a pre-workshop survey

• A workshop that is co-designed by the client and LIM

• Participants work in either intact or ad hoc teams or task forces to solve a business problem viewed as critical to the organization

• LIM Learning Coaches introduce the Power Planning Process and other Just-In-Time techniques to help participants develop deeper insight into their own work processes and interpersonal communication techniques

• Participants learn how to listen and respond to differing viewpoints, and to adopt the attitude that problem-solutions can be the source of creativity and originality

• Participants establish clear next steps-who will do what, and when

• Participants evaluate the process and results of the workshop

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